Mashpee Wampanoag Gaming Authority Announces Several Open Positions
Information regarding open positions at the First Light Welcome Center can be found below. Please fully complete and submit the Gaming Authority Employment Application for consideration.
Surveillance Operator
Position: Surveillance Operator
Department: Welcome Center
Reports To: Mashpee Wampanoag Tribal Gaming Authority
License: Gaming
Projected Employees: 3
Salary Range: $21-$24
Effective Date: 12/30/2024
Revised Date: 1/9/2025
Org Chart Page: N/A
Job Description: Responsible for maintaining close surveillance of all gaming and cash-handling areas. Utilizes necessary equipment to identify, record, and document illegal and/or unusual activities occurring in areas under surveillance and reports same to appropriate personnel. Protect the assets of the company. Provides outstanding customer and employee service at all times. Must present a neat and clean appearance at all times. Performs other duties as assigned.
Slot Ambassador
Position: Slot Ambassador
Department: Welcome Center
Reports To: Mashpee Wampanoag Tribal Gaming Authority
License: Gaming
Projected Employees: 4
Salary Range: $21-$24
Effective Date: 12/30/2024
Revised Date: 1/9/2025
Org. Chart Page: N/A
Job Description: Troubleshoots and assists guests with their slot machine issues and performs repairs for minor gaming machine malfunctions. Replaces gaming machine tickets. Assists customers with gaming machines where necessary and also provides directions, and general information upcoming events. Promotes excellent customer service by answering patron questions, understands all marketing & Welcome Center information, and rendering general assistance when necessary. Must maintain a professional appearance at all times. Demonstrates and provides outstanding customer and employee relations at all times. Presents oneself in a neat and clean appearance at all times. Performs other duties as assigned.
Security Officer/Key Control
Position: Security Officer/Key Control
Department: Welcome Center
Reports To: Mashpee Wampanoag Tribal Gaming Authority
License: Gaming
Projected Employees: 4
Salary Range: $21-$24
Effective Date: 12/26/2024
Revised Date: 1/9/2025
Job Description: Responsible for the safety and security of employees, customers, assets, and facilities. Controls and diffuses potential problems and assists employees and guests in emergencies. Provides outstanding customer and employee service at all times. Must present a neat and clean appearance at all times. Performs other duties as assigned which may include, but not limited to, monitoring and safeguarding of all keys, specifically limited access and slot keys through electronic or manual key release process.
Greeter Guest Services
Position: Greeter Guest Services
Department: Welcome Center
Reports To: Mashpee Wampanoag Tribal Gaming Authority
License: Gaming
Projected Employees: 2
Salary Range: $21-$24
Effective Date: 12/30/2024
Revised Date: 1/9/2025
Job Description: Responsible for greeting guests arriving to the Welcome Center. Responsible for generating a positive and friendly atmosphere for customers. Acts as guest liaison to handle guest issues; interacts frequently with customers to ensure guest satisfaction. Identify and greet guests on gaming floor and provide services as required. Adheres to all department and company policies, procedures, internal controls and government regulations. Demonstrates and provides outstanding customer and employee relations at all times. Performs other duties as assigned.
Cage Clerk
Position: Cage Clerk
Department: Welcome Center
License: Gaming
Projected Employees: 4
Salary Grade: 17
Effective Date: 12/30/2024
Job Description : Responsible for documenting and verifying the accuracy of all incoming and outgoing currency, coins, vouchers, tickets, bank deposits, and other monetary instruments. Maintain the accountability of the main bank and safe per established internal control, policies and procedures, and gaming regulations. Responsible for performing verifications on loose and bundled money, coin transactions and check cashing. Processes jackpots check cashing and redeems valid gaming vouchers received from patrons for an equivalent amount of cash. Working knowledge of P.O.S. cash register system and gaming voucher ticket redemption system. Comply with all department and company policies, procedures, internal controls, and government regulations during the drop and count. Further, responsible for the collection and counting of vouchers and currency from gaming bill acceptors. Demonstrates and provides outstanding customer and employee relations at all times. Presents oneself in a neat and clean appearance at all times. Performs other duties as assigned.
